If you are a newly hired employee

Your information may not be in our system yet.

If you are an existing member

Check your postal code.

• Is it entered correctly? Make sure that you add a space between the first three characters and the next three characters. If the postal code you enter doesn’t match what we have on file, the system won’t recognize you.
• If you are still not able to register, contact us for assistance.

No. All members must register for the new secure member portal before using it for the first time.

To change your mailing address, email, or phone number, log in to the secure member portal and select My Profile.

To change your email address or phone numbers, click on the Personal Information tab.

To change your mailing address, select the Address tab.

Then click the Change Mailing Address button. This will open a pop-up window where you can change your mailing address.

Start typing your address in the space provided and select your address from the list.

If you cannot access the secure member portal, you may complete the Contact Information Change Form and return it to us by postal mail.

Remember, you will still need to update your contact information with your employer separately.

Report the marriage as a Life Event in the secure member portal.

As you walk through the process, the system will automatically update your coverage and let you know about any options available to you.

Report the date of cohabitation as a Life Event in the member portal.

As you walk through the process, the system will automatically update your coverage and let you know about any options available to you.

If you cannot access the member portal, please contact us.

A new common-law partner is eligible for coverage after you have lived together for one year, provided you report the relationship within 60 days of the date of cohabitation.

If you report the relationship more than 60 days after the date of cohabitation, your new common-law partner will not be eligible for coverage until one year after the date you report the relationship.

Report the addition of a new child as a Life Event in the secure member portal.

As you walk through the process, the system will automatically update your coverage and let you know about any options available to you.

If you cannot access the secure member portal, please contact us.

Report the separation from your spouse or common-law partner as a Life Event in the secure member portal.

As you walk through the process, the system will remove your former spouse/partner from your coverage and let you know of any options available to you.

If you cannot access the secure member portal, please contact us.

If you are a member of the Pension Plan, your former spouse/partner may be entitled to a portion of your pension.

Reporting your separation will trigger our system to send you information about steps you might need to take regarding the possible division of your pension.

To report the death of a spouse, common-law partner or dependent child, please contact us directly so we may help you navigate this difficult time.